IT Support Assistant at Mott MacDonald

ott MacDonald is a global management, engineering and development consultancy adding value for public and private clients on agenda-setting, next-generation projects worldwide. We use our ingenuity to save our customers money and time, reduce risks, increase efficiency, maximise sustainable outcomes and advance best practice.

Job Reference: 23136BR

Job Category

• Management consultancy, International development

Job Profile

• This role supports the provision of a high quality and measurable ICT infrastructure support service whilst delivering the yearly infrastructure improvement programme.
• A key area of responsibility includes ensuring the Disaster Recovery Plan is regularly tested and updated.

Accountabilities and Responsibilities

• Work with ICT Manager to address any issues with GNOS and direct access laptops
• Ensure that the VMWare environment and all operational systems are available during the contracted hours of 8.30 - 17.00, reporting any problems to the ICT Manager and respective support organisations.
• First level support for computer users, printers, software configuration and network troubleshooting
• Responsibility for all systems backups and maintaining appropriate records to show that back-ups are being completed
• Work with external network providers to ensure that the network is performing effectively and changes made in accordance with defined specifications
• Responsible for ensuring that new patches and upgrades to servers, network and PBX hardware is installed correctly and efficiently and within agreed timescales and standards
• Ensure the security of the ICT Communications room is maintained and meets all health & safety requirements
• Work with ICT Manager to plan, deliver and report upon the yearly ICT infrastructure
• Work with the ICT unit to complete regular restores of backup tapes to test the validity of the process
• Work with the Facilities and Procurement Officers and State Administrators to maintain a full and complete Office Inventory and Register of ICT equipment
• Support the ICT Manager to provide technical specifications for all purchase of ICT goods and services ensuring we meet procurement requirements and best value for money
• Keep up to date with emerging technologies and to consider how the introduction of such technologies can help with continuous improvement and cost reduction
• Assist the ICT Manager in implementing technologies which will reduce our carbon footprint and achieve “greener IT”
• Work with external and internal audit to ensure that all recommendations are completed to agreed timescales

Requirements/Qualifications

• Required academic/professional qualifications, training and experience
• Preferably educated to minimum of OND level
• Relevant professional qualification in ICT (Hardware and Software)
• Previous experience in providing ICT support to a programme team is highly desirable
• Verifiable experience or training in managing ITC equipment (Router, Switches, NAS, Access point, Desktops and Laptops) in a domain environment
• Previous experience of working within a multi‐national team would be an added advantage

Application Closing Date
Not Specified.
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