Customer Service Representative Job

                                                    

Date: Jul 2, 2014

Location: Aberdeen, Lagos, United Kingdom, Nigeria

Job Number: 1976557
Business: GE Oil & Gas
Business Segment: OG-SUBS Subsea Systems
About Us: GE (NYSE: GE) works on things that matter. The best people and the best technologies taking on the toughest challenges. Finding solutions in energy, health and home, transportation and finance. Building, powering, moving and curing the world. Not just imagining. Doing. GE works. 

GE Oil & Gas is a world leader in advanced technologies and services with 43,000 employees in more than 100 countries supporting customers across the industry—from extraction to transportation to end use. Our unrelenting commitment to the environment, health and safety, quality and integrity defines us: it's The Way We Work.

We develop smart solutions for our customers across the oil and gas value chain delivering the innovation, customized service solutions, training programs and technology that helps them to maximize their efficiency, productivity and equipment reliability.

We partner with our customers to develop their next generation workforce; help them to fully benefit from the megatrends of natural gas, the growth of subsea and hard-to-reach reserves and the revolution in asset health management.

Posted Position Title: Customer Service Representative

Career Level: Experienced

Function: Services

Function Segment: Fulfillment Operations

Location: United Kingdom, Nigeria

U.S. State, China or Canada Provinces: 

City: Aberdeen, Lagos

Postal Code: AB23 8GD

Relocation Assistance: No

Role Summary/Purpose: Based in Onne, Nigeria the Workshop controls technician will be responsible for the refurbishment of SCM's and IWOC's controls repairs. He will report to the workshop supervisor and be competent in workshop practices, electrical & hydraulic fault finding.

Essential Responsibilities: 

Responsible for defined work or projects with moderate complexity. Follows an individual work plan and meets day-to-day short-term objectives. Has the ability to resolve issues through immediate action or short-term planning.

In a call center environment, provide outstanding service and representation to external and internal customers through accurate order entry and call handling with superior, professional communications

Support other Customer Service Representatives in the Customer Service Center (CSC) to meet and exceed customer expectations

Work as a liaison between the customer, sales, product management, logistics for supply and demand and other corporate personnel

Responsible for ensuring Field Support tasks are completed in a timely manner

Responsible for understanding all SAP / ERP Standard Operating Procedures

Ensure accuracy of documentation including shipping, invoicing and finance systems

Responsible to process return of goods from customers

Participate in departmental training programs

Adhere to Customer Service Center Standard Operating Procedures

Qualifications/Requirements: 

Bachelor's degree from an accredited university or college (or a high school diploma/GED with proven experience in customer service)

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EU/EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post, as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. For further information please visit the UK Border Agency website:http://www.ukba.homeoffice.gov.uk/visas-immigration/working

Additional Eligibility Qualifications: 
Desired Characteristics: 
SAP / ERP Knowledge is preferred
Strong problem solving skills
Ability to multitask
Strong sense of priority
Ability to work independently and a strong team player
Strong oral and written communication skills
Strong interpersonal and leadership skills
Sound business acumen
Able to effectively interface with all levels of internal and external customers

Click here to apply

Kindly drop your questions and observations on the comment box.