Applications are hereby required from suitably qualified candidates to
fill the vacant position of:
Job Title: Information Technology Coordinator Trainee
Job Number: 140003DY
Location: Lagos
Key Responsibilities
Demonstrate customer focus – evaluates decisions through the eyes of the
customer; builds strong customer relationships and creates processes with
customer viewpoint. Provide high quality, customer focused infrastructure
support covering networks, and other related components in accordance with
Service Level Agreement.
Provide after hour support on need basis to support implementations or
service interruptions
Configure, setup and diagnose performance of workstations, servers and
other peripherals
Work as an escalation contact for incident and problem. Ensure detailed
analysis of user problems and resolutions are entered into Incident Management
System.
Work closely with Globe Centre Infrastructure teams to manage the entire
country infrastructure from inception through development, to post
implementation support.
Perform any other technical related function that may be assigned by the
IT Coordinator Lead.
Implement group corporate IT security standards and policies across all
systems.
Handle all tasks relating to backup of the servers on site according to
GLOBE/IT standards and processes
Maintain all IT assets in the IT Asset Management tool as per defined
processes and procedures.
Administer market health checks and Infrastructure monitoring as per
service catalogue
Work closely with relevant parties to resolve GLOBE issues to minimize
incidents and system related problems.
Lead or participate in team projects that enhance the quality or
efficiency of support.
Entry Requirements
BSc (minimum of second class lower) or HND (minimum of upper credit) in
Computer Science, Computer Engineering, Electrical/Electronic Engineering and
any other related Computer or Engineering disciplines.
Must have had one year Post NYSC IT experience.
The following professional qualifications would be an added advantage:
Microsoft Certified Systems Engineer, Cisco Certified Network Associate and
Microsoft Certified Professional.
Application Closing Date
Monday, 23rd June 2014.
Method of Application
Interested and qualified candidates should
